Terms & Conditions
These terms and conditions have been prepared to inform you as much as possible regarding your booking. Please do take the time to read through them and don’t hesitate to contact us if you require any further information. These apply to all bookings whether made via our website, online, over the telephone or in person.
All rates offered are subject to availability and we reserve the right to refuse or cancel a booking should the need arise.
Bookings are not confirmed until receiving direct contact via email or booking confirmation from the hotel. Should credit card details not be provided at the time of booking, the hotel reserves the right to cancel this booking unless otherwise sanctioned at the discretion of the hotel manager.
Deposits
If your stay requires a deposit, this will require a non-refundable deposit of the first night stay at the time of booking. However, if you wish to cancel your stay more than 7 days before arrival, your deposit can be refunded or used for a future stay booked within the next 12 months. Stays cancelled less than 7 days before arrival will not be refunded or transferred to another date.
Advanced Purchase Pre-Payments
If your stay requires full payment at time of booking it will be non-refundable. However, if you wish to cancel your stay more than 7 days before arrival, your pre-payment can be used for a future stay booked within the next 12 months. Stays cancelled less than 7 days before arrival will not be transferred to another date.
Cancellations
If you wish to cancel your stay more than 7 days before arrival, your deposit or pre-payment can be refunded or used for a future stay booked within the next 12 months. Stays cancelled less than 7 days before arrival will not be refunded or transferred to another date.
At certain peak times of the year your reservation may have alternative deposit/cancelation policies in place. Please ensure you have read and understood the terms.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to: accept the changed arrangements as notified; or make alternative arrangements with us; or cancel your reservation and receive a full refund of any monies which you have paid to The Balavil Hotel in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons/parties in connection with your reservation).
Bookings which have been made via an Online Travel Agent must be cancelled directly with the Online Travel Agent, otherwise, any associated costs with the booking will be passed on to you.
All non-arrivals will be charged in full.
Changes/Cancellation by the Balavil Hotel
We reserve the right to cancel any booking without liability on our part in the event of any damage or destruction to the facilities by fire or flood or cause beyond our control which shall prevent us from performing our obligation in connection with any booking. We will not be responsible for any consequential loss arising from such circumstances.
Check-out / Final Payment
Full settlement of your account is required at the time of departure. Should guests depart the hotel without checking out, your credit/debit card will be charged in full, and a receipt will be sent electronically or to the address in which the booking is made.
Pricing
All prices are per room in £’s (unless otherwise stated). All prices include VAT at the current prevailing rate. Prices are subject to change without notice; we reserve the right to alter your rate should a mistake be identified.
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement, or cancel any of the information or offers featured online at any time. What the price includes: website prices include double/twin bedroom, single room for single guests, colour TV, and en suite bathroom. Dinner/Breakfast as outlined in the rate details.
Prices shown on-line are not valid in conjunction with any other offer. Until you receive your confirmation number are subject to change without prior notice.
Best Rate Guarantee. We always offer the best rates if you book direct. At the time of reservation, you will not find a cheaper B&B rate anywhere else. We sometimes offer special dinner, bed and breakfast deals with a third party, but there will always be a B&B or other offer available which matches or is cheaper than that rate.
Accommodation Offers
From time-to-time The Balavil Hotel will offer special accommodation rates. The offers are subject to availability, cannot be used in conjunction with any other offer and are limited to stays within a specific date range. All accommodation offers are only available on new bookings. Please check your confirmation email for package/rate details, should there be any questions regarding your reservation please contact us via email.
Availability
Availability of rooms at the rates shown online may be limited and/or restricted to certain periods. During major sporting events, social events, conferences and exhibitions, the same rates may not be available.
Please note our procedure for cleaning of rooms & towel service.
For stays 3 nights or less we perform stayover cleaning only on request.
For stays longer than 3 nights, our team will clean your room every 2 days.
We will gladly accept any requests for any unscheduled housekeeping, please let us know in the morning via the reception desk. Fresh towels, tea and coffee are always available at reception.
Working with us in this way, we can not only contribute to environmental protection, but also pass on any costs we have saved to our guests. This gives us the opportunity to avoid significantly increasing our room rates.
Checking in and Out & Arrival and Departure
Hotel rooms are available from 3:00 pm on the day of arrival. Rooms must be vacated by 11:00 am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager.
Car Parking
Car parking is free and is located directly opposite the front of the hotel. However, we may have limited parking at peak times. The hotel does not accept responsibility for damage to, or theft from, or theft of vehicles parked on hotel grounds.
Dinner Arrangements
Those rates which include breakfast offer a full traditional or continental breakfast with tea or coffee. Those rates which include dinner offer a 2-course choice from the hotel’s bar menu. There is no refund for meals which are not taken by guests. Guests must pre-book any meals prior to arrival.
*10% Discounts
Accommodation discount only available by booking directly via our website and not via any third parties or over the phone.
Restaurant discount is against food only and excludes beverages, which will be applied at the end of your stay. Should you wish to settle your restaurant bill each evening, please let a team member know and we will happily apply it on the night.
10% not applicable on the 30th, 31st December & 1st January
Swimming Pool Access
Due to a revised insurance policy commencing the 14th June 2024, the Balavil Hotel swimming pool will only be able to accommodate those who have valid paid memberships or are residents within the hotel. Guests of residents are unfortunately unable to use the pool.
Housekeeping
Please note our procedure for cleaning of rooms & towel service.
For stays less than 3 nights we perform stayover cleaning only on request.
For stays longer than 3 nights, our team will clean your room every 2 days.
We will gladly accept any requests for any unscheduled housekeeping, please let us know in the morning via the reception desk. Fresh towels, tea and coffee are always available at reception. Working with us in this way, we can not only contribute to environmental protection, but also pass on any costs we have saved to our guests. This gives us the opportunity to avoid significantly increasing our room rates.
Pets
Unfortunately, we have a no pets policy. We do however allow pets in our public Shinty bar for those visiting Newtonmore.
Smoking
We are a non-smoking hotel throughout all rooms and public areas.
Damage
Any damage incurred by you or your party during your stay in the hotel, will be charged to your credit card.
Behaviour
The Hotel reserves the right to judge acceptable levels of noise or behaviour of clients or guests, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or event immediately without being liable for any refund or compensation.
Special Requirements
Please advise the hotel of any special dietary needs or other requirements, including mobility issues, you may have prior to arrival.
Special Requests
Whilst every effort is made to fulfil your requests, unfortunately, we cannot guarantee these and failure to do so will not constitute a breach of contract.
Complaints or Comments
Any complaint or comment regarding a stay at our hotel should be made in the first instance to the hotel’s duty manager at the time of your stay so that all reasonable efforts can be made to resolve the situation at the time. Problems which cannot be resolved there and then should be notified in writing to The Hotel Manager.
Third party suppliers
Elements of your break may include service supplied by third parties (for example entrance to activities, sport equipment hire etc). Such third-party suppliers will usually have their own set of Terms and Conditions relating to the services they provide. You should consult any third-party Terms and Conditions soon after making a booking if your break includes such items.
Accuracy of Details
While we have tried to ensure that all information about the Hotels, facilities, attractions, and events are accurate we cannot accept responsibility if this is not the case. Please do remember that facilities may alter from time to time and The Balavil Hotel cannot be held responsible for any changes that occur or any errors or omissions in respect of the information. Liability is therefore excluded for any loss of expense incurred further to reliance upon such information.